Shop safely with us

Shop safely with us

The health and safety of our customers, colleagues and communities is our first priority. We’ve been working hard to create a safe environment with our customers and colleagues in mind. We’re doing everything we can so you can shop safely with us, take a look at how we’re keeping you safe in-store and during delivery.

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"First impressions on how they were ensuring a safe experience were backed up inside the store, helped greatly by the shear size of the store and the amount of space per customer."

Book your personal shopping experience

Our showrooms are open and you can visit as normal, we are also offering you the new option of booking an in-store appointment so you can shop at your convenience with a sales advisor readily available.

Just click below to book a personal one-to-one shopping appointment with one of our friendly sales advisors. Whether you want a relaxing new sofa, an extending dining table or advice about a new bed, our expert advisors will be happy to help find the right furniture for you.

Benefits of shopping with us

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Only a small number of customers in the store at any one time

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You can have a dedicated sales advisor to enjoy a personal shopping experience

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Sanitiser stations at regular intervals throughout the showrooms

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Our large store means you will have plenty of space to browse safely

Book an appointment

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We have introduced a new booking system to make shopping with us even more comfortable. Have a dedicated sales advisor on hand with your personal shopping appointment.

Staying safe in store

Healthy Team

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We are conducting daily temperature and health checks of our team

Social Distancing

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We’re asking everyone to keep at least 2 metres apart from other customers and our team. We have plenty of space in store for you to browse safely

Self Isolation

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Any staff who have potential symptoms of the virus are being asked to work remotely or take time off to recover

Sanitiser Stations

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On arrival at our store please use the hand sanitiser provided. We also have plenty of hand sanitising stations located around the store to use as you shop

Personal Protective Equipment (PPE)

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We ask customers to please wear a face mask when visiting our store in line with the latest government guidance. Our team have been provided with personal protective equipment

Clean Environments

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We have increased the frequency of our cleaning in store and are continually disinfecting high contact areas

Limited Visitors

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Although our stores are large and spacious, we will be continually monitoring the number of customers in store to ensure everyone has plenty of space

In-store Reminders

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Posters are displayed around the store reminding everyone to shop safely

Social distancing guidelines require an area of:

12.5 sq m per person.

In our large store, you will have at least 5 times more space.

We are allowing every customer

62.5 sq m

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Our Safe Delivery

Safe Contactless Delivery

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Rest assured our delivery team work hard to carry out safe contactless deliveries

Social Distancing

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Our delivery team have their temperature taken daily and follow strict social distancing, this includes working in fixed pairs. They use hand sanitiser before and after every delivery and wear protective gloves

How our team are staying safe



Why Buy From Russell Dean?